1.
Nugroho AFJ, Fianty MI. Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services. journalisi [Internet]. 2023 May 25 [cited 2026 Mar. 13];5(2):683-95. Available from: https://www.journal-isi.org.adsii.or.id/index.php/isi/article/view/496